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Evidence Guide: FNSIBK302 - Provide general advice in general insurance broking products and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSIBK302 - Provide general advice in general insurance broking products and services

What evidence can you provide to prove your understanding of each of the following citeria?

Deal with initial client enquiry for general insurance

  1. Use appropriate communication skills to clarify if client’s product enquiry falls within general advice category according to legislative and organisational requirements
  2. Assist client to accurately complete necessary initial documentation
  3. Provide clear information to client on regulatory restrictions applying to provision of general insurance product advice
  4. Refer client to appropriate personnel within brokerage where required advice is deemed to fall outside category of general advice
Use appropriate communication skills to clarify if client’s product enquiry falls within general advice category according to legislative and organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist client to accurately complete necessary initial documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear information to client on regulatory restrictions applying to provision of general insurance product advice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer client to appropriate personnel within brokerage where required advice is deemed to fall outside category of general advice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare general advice to client

  1. Gather, record and consolidate information relevant to providing general advice on relevant product or service
Gather, record and consolidate information relevant to providing general advice on relevant product or service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide general advice

  1. Deliver general advice to client according to regulatory restrictions and organisational policy and procedures
  2. Provide client with information on available insurance products and insurance market using relevant documentation
  3. Demonstrate appropriate product and industry knowledge when providing general advice to client
Deliver general advice to client according to regulatory restrictions and organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with information on available insurance products and insurance market using relevant documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate appropriate product and industry knowledge when providing general advice to client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Deal with initial client enquiry for general insurance

1.1 Use appropriate communication skills to clarify if client’s product enquiry falls within general advice category according to legislative and organisational requirements

1.2 Assist client to accurately complete necessary initial documentation

1.3 Provide clear information to client on regulatory restrictions applying to provision of general insurance product advice

1.4 Refer client to appropriate personnel within brokerage where required advice is deemed to fall outside category of general advice

2. Prepare general advice to client

2.1 Gather, record and consolidate information relevant to providing general advice on relevant product or service

3. Provide general advice

3.1 Deliver general advice to client according to regulatory restrictions and organisational policy and procedures

3.2 Provide client with information on available insurance products and insurance market using relevant documentation

3.3 Demonstrate appropriate product and industry knowledge when providing general advice to client

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Deal with initial client enquiry for general insurance

1.1 Use appropriate communication skills to clarify if client’s product enquiry falls within general advice category according to legislative and organisational requirements

1.2 Assist client to accurately complete necessary initial documentation

1.3 Provide clear information to client on regulatory restrictions applying to provision of general insurance product advice

1.4 Refer client to appropriate personnel within brokerage where required advice is deemed to fall outside category of general advice

2. Prepare general advice to client

2.1 Gather, record and consolidate information relevant to providing general advice on relevant product or service

3. Provide general advice

3.1 Deliver general advice to client according to regulatory restrictions and organisational policy and procedures

3.2 Provide client with information on available insurance products and insurance market using relevant documentation

3.3 Demonstrate appropriate product and industry knowledge when providing general advice to client

Evidence of the ability to:

identify clients who require general or personal advice

follow broking procedures to prepare and provide general advice

access appropriate documentation required to deliver general advice, both verbally and in writing.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the difference between general advice and personal advice, and the significance of this difference in the performance of the client advice role in an insurance brokerage

outline the application of relevant legislative and organisational compliance to the requirements in relation to provision of general advice to broking clients

explain the use of marketing and disclosure documents in performing the general advice role

describe the process of interpreting the suitability of a range of retail products to broking clients

describe the role of different advisers within the brokerage and the limited responsibility applying to advisers providing retail consumers with general insurance advice.